| TTUAlert
emergency messaging system 
Frequently Asked Questions
• How do I
sign up for TTUAlert?
• What type of information will be sent
through the TTUAlert system?
• Do I get charged for text messages that
the University sends to me?
• What is my RAVE username?
• Can I register my PDA for TTUAlert?
• Can I still receive alerts if I don't have
a cell phone?
• If I change my cell phone number, can
I change my number in the TTUAlert system?
• Is the information I provide given to
outside parties?
• Is the information I provide secure?
• I received a text message from 67283. Is
this a valid TTUAlert number?
How do I sign up for
TTUAlert?
Directions on how to self register for TTUAlert can be found at
How to Register.
If you already registered through our PREVIOUS
system, your data will be imported into the TTUAlert Rave
system automatically (unless we notify you about an error in your
information). If your information was imported successfully, you
will receive an e-mail message from Rave with instructions on how
to manage your account that will read:
TTU has partnered with RAVE Wireless to offer
a new, more effective emergency text messaging system called TTUAlert.
Because you previously registered in the old system, your information
was automatically uploaded into the TTUAlert system through Rave’s
online registration.
For your convenience, you have already been
registered as a new TTUALERT user.
Your user name is USERNAME.
Your password is PASSWORD.
Please log in at https://www.getrave.com/login/tntech and change
your password as soon as possible.
You’ll find more details about this new system, including
a list of Frequently Asked Questions at http://www.tntech.edu/alert.html
What type of information will be
sent through the TTUAlert system?
The university only plans to send notifications via the TTUAlert
system for events that impact the majority of the campus, such as
school closures or emergencies. Periodically the university will
send a test notification to verify the functionality of the system.
The system can only send messages
of 132 CHARACTERS in length. An example: Tornado warning
from Ntl Weather Svc. Seek shelter area in building. Listen 4 instructions,
watch 4 follow-up e-mail or txt msgs. More information will
be provided through follow-up text messages, e-mail messages, web
postings, media announcements, etc.
Be advised - it takes time to gather and prepare
the information to send to you. Campus safety officials will work
as quickly as possible to get necessary information to you.
Do I get charged for
text messages that the University sends to me?
The university does not charge for messages sent. However, if you
do not have a mobile phone plan that includes free text messaging
as part of your service, you may be charged by your service provider
for text messages received. Check with your mobile service provider
for text messaging rate info.
What is my RAVE username?
If you have already registered your cell text message address in
the OLD system, your TTUAlert (via RAVE) username should be your
full TTU e-mail address (i.e. userhelp@tntech.edu).
Can I register my PDA for TTUAlert?
If your PDA has cell phone capabilities and can receive text messages,
it can be registered to use the TTUAlert system.
Can I still receive alerts if I don't
have a cell phone?
Yes. The system sends alerts to both registered cell phones and
e-mail addresses. See How to Register
for instructions on self registering.
If I change my cell phone number, can
I change my number in the TTUAlert system?
Yes. Go to www.getrave.com/login/tntech, and login to your account.
Once logged into your account, you can choose to edit your cell
phone number using the links on the left.
Is the information
I provide given to outside parties?
No, the information you provide is only used by TTU. The information
is not sold or provided to outside companies, other than Rave Wireless,
which hosts the TTUAlert system.
There are a number of text messaging services that make their money
by allowing companies to use the student data gathered to send advertisements.
One reason the TTU used a paid-for product was to keep full control
of the information, so it would not be shared with third-party vendors.
Is the information I provide secure?
The data is secure both in how it is collected and stored. The Web
site used to gather the information has 128 bit encryption (https:),
so data is encrypted as it is entered and stored. Rave also uses
commercial data centers to house their servers and limit access.
I received a text message from 67283.
Is this a valid TTUAlert number?
Yes, 67283 is the Common Short Code used by the vendor that provides
the TTUAlert system. Text messages received from this number are
valid and part of the TTUAlert system. You can add the number to
your cell phone’s address book and modify the display name
to make it more recognizable for future messages. |
